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What Our Legal Terms Mean for Your Account

heybets operates under specific legal conditions, and your access to the platform depends on your local law and the eligible regions we serve. These terms set out your rights, our obligations, and how jurisdiction affects what you can do on your account.

Jurisdiction-dependent accessAccount eligibility rulesbKash, Nagad, Rocket payment termsUser rights and data handlingContact paths for legal queries
heybets What Our Legal Terms Mean for Your Account
LEGAL CONTACT PATHS

Reach Us About Legal or Account Queries

If you have a question about how our terms apply to your account, how your data is handled, or whether your region is eligible, our support team can direct you to the right place. You can reach us through the channels below — we aim to respond to legal and account queries with the relevant policy reference included.

Live Chat Open the chat widget from your account dashboard for direct contact with our support team. Legal and account-eligibility questions are handled by a dedicated team member.
Email Support Send your legal query, data request, or account closure request to our support email. Include your registered account details so we can locate your record quickly.
Account Help Centre The Help Centre inside your account covers common legal questions, including how to request data, update your details, or understand why access may be restricted in your region.
ACCOUNT SECURITY PRACTICE

How We Handle Your Data and Account Security

Our approach to data, cookies, and account security is built into the legal terms that govern your account. Here is how each area works in practice — what we collect, how long we keep it, and how you can request changes.

Data Collection and Retention We collect account registration data, transaction records (including bKash, Nagad, Rocket activity), and session logs. Retention periods follow our internal policy and applicable regional requirements.
Cookies and Tracking We use session cookies to keep your account active across your mobile browser and to remember your wallet preference. You can manage cookie settings from your device browser at any time.
Account Security and Verification Account access uses OTP verification tied to your registered mobile number. Any change to your registered wallet — bKash, Nagad, or Rocket — requires a verification step before the update takes effect.
Requesting Changes or Deletion To update your personal data or request deletion, contact us via email with your account ID. We will confirm receipt and process your request within the timeframe stated in our data policy.

Legal Terms — What You Need to Know

These are the questions we receive most often about how our legal terms work, what your rights are, and how to act on them through your account.

Access depends entirely on your local law and whether you are in an eligible region. We do not confirm legality for any specific jurisdiction — check your local regulations before using your account.

All payment activity on your account — including bKash deposits, Nagad transfers, and Rocket withdrawals — is governed by the payment conditions in our legal terms. Availability may vary by region.

Send a data access request to our support email with your registered account ID. We will confirm receipt and provide your data within the period stated in our data handling policy.

Closing your account does not automatically delete all records. Transaction logs and account data are retained for the period required under our policy. You can request deletion separately by contacting support.

We notify you when material changes are made. Continuing to use your account after a notified update means you accept the revised terms. We recommend reviewing the page when a notification is sent.

Our legal terms always take precedence. If any promotional message or offer appears to contradict what is written here, the conditions in these legal terms are the ones that apply to your account.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.