Reference

How heybets Handles Your Personal Information

This Privacy Policy explains what data we collect when you use heybets, how we use it, and what rights you have over it. Access and eligibility depend on your local law and eligible regions in Bangladesh.

Account data protectedbKash, Nagad, Rocket payment info handled carefullyNo data sold to third partiesYour rights explained clearlyContact us to request changes

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What Information We Collect and Why

heybets Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect your name, email address, phone number and the payment details you use — including your bKash, Nagad or Rocket wallet numbers — solely to process transactions and verify your account. We also collect device and browser data

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when you access heybets from your phone or desktop, which helps us keep your session secure and consistent across devices. Log data such as IP address, pages visited and session duration is retained to detect unusual activity and protect your account. We do not store your
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full wallet PIN or mobile banking password — those stay between you and your payment provider. If you contact our support team, records of that conversation are kept so we can follow up accurately. Data collected through your account is used only for account management, transaction
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processing and communicating with you about your account status. We do not sell, rent or trade your personal information to any third party. Sharing with service providers only happens where it is necessary to operate the platform — for example, payment processors handling your bKash or
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Nagad transfers. Your use of heybets is subject to local law and the eligible regions policy.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you want to request a copy of your data, ask us to delete your account information, or raise a concern about how your details are being used, our support team is here to help. Reach out through any of the channels below and mention that your query is about privacy or personal data so it gets to the right team quickly.

Team online

Live Chat

Open the chat icon on any heybets page. Tell the agent your query is a privacy request and they will route it to the data team.

Email Support

Send your privacy request to our support email. Include your registered phone number so we can verify your identity before acting.

Account Settings

Some data preferences — like communication opt-outs — can be managed directly from your heybets account settings on mobile or desktop.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We keep your account data secure through a combination of encrypted connections, access controls and session monitoring. Cookies help us remember your preferences and keep your login active across devices — you can manage cookie settings through your browser at any time. Data is retained only as long as your account is active or as required to resolve disputes and comply with applicable rules. If your account is closed, we follow a defined deletion schedule for personal data we no longer need.

Encrypted Connections

All data between your phone and our servers travels over an encrypted connection, so your account details and payment info stay private in transit.

Cookie Controls

We use session and preference cookies. You can block or clear them through your phone or desktop browser settings without losing your account access.

Data Retention Schedule

We hold your data while your account is open. Once closed, personal data is removed on a scheduled basis unless a legal or dispute reason requires us to keep it.

Third-Party Access Limits

Payment processors like those handling bKash and Nagad transfers receive only what they need to complete your transaction — nothing more.

Common Questions About Your Privacy on heybets

These are the questions we hear most often about how we handle your personal data. If your question is not here, reach out through live chat or email and ask for the privacy team.

We collect your name, phone number, email address and the wallet details you use — such as your bKash or Nagad number — to verify your identity and process payments.

Your wallet number is stored only for transaction purposes and is never shared with unrelated third parties. We do not store your mobile banking PIN or password at any point.

Yes. Contact our support team via live chat or email, confirm your registered phone number for identity verification, and we will send you a summary of the data we hold.

Send a deletion request through email or live chat. We will process it within a reasonable period, subject to any legal or dispute-related obligations that require us to retain certain records.

We use cookies to keep your session active and remember your preferences. You can turn them off in your browser settings, though some account features may not work as smoothly without them.

Access and eligibility depend on your local law and eligible regions. This policy applies to accounts created through heybets where use is permitted under applicable local rules.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoAbout Us LiveLive Dealer Bangladesh

How heybets Handles Your Personal Information

How to Reach Us About Your Privacy

Live Chat

Email Support

Account Settings

Data Handling, Cookies and Account Security

Encrypted Connections

Cookie Controls

Data Retention Schedule

Third-Party Access Limits

Common Questions About Your Privacy on heybets

01 What personal data does heybets collect when I open an account?

02 Is my bKash or Rocket wallet information stored securely?

03 Can I request a copy of the data heybets holds about me?

04 How do I ask heybets to delete my personal data?

05 Does heybets use cookies and can I turn them off?

06 Does this Privacy Policy apply to me if I am in Bangladesh?

Privacy Policy

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